How to manage your service business metrics

How to manage your service business metrics

The ongoing monitoring of your service business operation over time is essential if you are to be successful. Here is a collection of metrics that I have developed or a number of service based businesses I have been involved with. Some of these may not be applicable to your particular business, but select the ones that you can use right now and ‘lock them in’ as key performance indicators (KPI’s), and monitor them regularly...

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